Privacy Policy

Effective Date: July 2025

We Wash Cars – Mobile Cleaners (“we”, “our”, or “us”) respects your privacy and is committed to protecting your data. This policy explains how we collect, use, store, and protect your personal information under the Protection of Personal Information Act (POPIA) and applicable data protection laws.

1. Information We Collect

We may collect and process the following personal information:

1. Full Name
2. Contact details (email address, phone number)
3. Residential or business address (for service location)
4. Vehicle details (make, model, type)
5. Booking and service preferences
6. Payment and billing information
7. Website usage data (cookies, IP address, device info)

2. How We Use Your Information

We use your personal information to:

1. Process and manage bookings
2. Deliver requested services to your location
3. Communicate regarding your appointments or promotions
4. Improve our services and website experience
5. Send marketing offers (only if you’ve opted in)
6. Comply with legal and regulatory requirements

3. How We Store and Protect Your Data

We implement appropriate technical and organisational security measures to protect your personal information from:

1. Unauthorised access
2. Loss, misuse, or alteration
3. Disclosure or destruction
4. The above details are deleted once you clear your browser cache.
5. If you have an account with us or register on our site, your data is automatically encrypted and securely stored or linked with your email.
6. Stored data is automatically deleted if your account remains inactive or if no orders are placed within 90 days.
7. All data is stored securely, and access is limited to authorised personnel only.

4.  Data Captured or Sharing with Third Parties

We do not sell or rent your personal information. We may share your data with the following third parties:

1. Payment service providers for secure online transactions.
2. CRM and email platforms (e.g., for appointment reminders or newsletters).
3. Legal or regulatory authorities, if required by law.

All service providers are POPIA-compliant or adhere to strict data handling and security practices.

5. Your Rights Under POPIA

You have the right to:

1. Request access to your data
2. Correct or update inaccurate personal data
3. Object to the processing of your data
4. Request the deletion of your personal information
5. Opt out of marketing communications
6. To exercise any of these rights, please contact us using the details below.

6. Cookies & Website Tracking

We use cookies to enhance your browsing experience. You can control or disable cookies in your browser settings.

1. Request access to your data
2. Correct or update inaccurate personal data
3. Object to the processing of your data
4. Request the deletion of your personal information.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected with a revised date at the top of this page.

1. Request access to your data
2. Correct or update inaccurate personal data
3. Object to the processing of your data

8. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact:

1. We Wash Cars – Mobile Cleaners

2. Email: hello@wewashcarssa.co.za / wewashcarsmzani@gmail.com
3. Phone: (+27) 72 902 6738
4. Address: 8 Lyndore Avenue, Kyalami Creeks, Willaway, 1684, Gauteng, RSA.